PATIENT RIGHTS AND RESPONSIBILITIES

 

The patient has the right:

  • To be treated with courtesy, respect, and consideration with appreciation of his or her individual dignity and with protection and provision of personal privacy as appropriate

  • To an environment that is respectful, safe and secure for self/person and property without being subjected to discrimination or reprisal

  • To confidentiality of information gathered during treatment

  • To prompt and reasonable response to questions and requests

  • To know who is providing and is responsible for his or her care and their credentials

  • To know what patient support services are available, including whether an interpreter is available if he or she does not speak English

  • To know what rules and regulations apply to his or her conduct

  • To be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.

  • To refuse treatment, except as otherwise provided by law

  • To be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care

  • To know upon request and in advance of treatment, whether the health care provider or health care Facility accepts their Advance Directives

  • To receive upon request, prior to treatment, a reasonable estimate of charges for medical care

  • To receive a copy of reasonably clear and understandable, itemized bill and, upon request, to have charges explained

  • To receive impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment

  • To change their healthcare provider if other qualified providers are available

  • To receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment

  • To know if medical treatment is for purposes of experimental/research and to give his or her consent or refusal to participate in such experimental research

  • To make informed decisions regarding his or her care

  • To be fully informed about a treatment or procedure and the expected outcome before it is performed

  • To approve or refuse their release of confidential disclosures and records, except when release is required by law

  • To express grievances regarding their treatment or care that is or fails to be furnished or regarding any violation of his or her rights.   

  • To express a grievance, the patient may contact the facility by telephone at 315-451-6911 or write a letter to Specialty Surgery Center of CNY, 225 Greenfield Parkway, Suite 105, Liverpool, NY   13088.  For New York State complaints, you may contact the Department of Health at 800-804-5447. The Office of the Medicare Ombudsman website is http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

  • To participate in all aspects of health care decisions, unless contraindicated for medical reasons

  • To appropriate assessment and management of pain

  • To be free from all forms of abuse or harassment

 

A patient is responsible:

  • For providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications including over-the-counter products and other dietary supplements, allergies and sensitivities and other matters relating to his or her health

  • For having a responsible adult to transport him or her home from the facility and to remain with him or her for 24 hours

  • For reporting unexpected changes in his or her condition to the health care provider

  • For reporting to the healthcare provider whether he or she comprehends a contemplated course of action and what is expected of him or her

  • For following the treatment plan prescribed/recommended by the health care provider and participate in his or her care

  • For keeping appointments and when he or she is unable to do so for any reason, for notifying the Facility

  • For his or her actions if he or she refuses treatment or does not follow the health care provider's instructions

  • For assuring that the financial obligations of his or her health care are fulfilled as promptly as possible

  • For accepting personal financial responsibility for any charges not covered by his or her insurance

  • For following Facility rules and regulations affecting patient care and conduct

  • For consideration and respect of the facility, health care professionals and staff, other patients and property

  • For informing his or her provider of any living will, medical power of attorney or other directive that could affect care.