PATIENT RIGHTS:

No patient shall be denied surgical service on the basis of race, creed, color, national origin, religion, sex, age, or handicap.

Every person who is or has been a patient is entitled to have information from his/her medical record explained to him/her by the appropriate person and to authorize the release of information from his/her medical record to an appropriate individual, organization or institution.

Every patient is entitled to privacy during the provision of treatment or care.

Every patient is entitled to confidentiality of all records and communications pertaining his/her care.

Every patient is entitled to receive, from the appropriate person within the facility, information about his/her illness, course of treatment and prospects for recovery in terms that the patient can understand.

Every patient is entitled to refuse treatment to the extent provided by law and to be informed of the consequences of that refusal. When a refusal of treatment prevents the facility or its’ staff from providing appropriate care according to its ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice.

Every patient is entitled to information about the facilities’ policies and procedures for the initiation, review and resolution of patient complaints.

Every patient is entitled to examine and receive an explanation of his/her bill regardless of source of payment.

Every patient is entitled to receive information concerning his/her continuing health needs and alternatives for meeting those needs, and to be involved in his/her discharge planning.

Every patient is entitled to know who is responsible for and who is providing his/her direct care.

Every patient is entitled to information about facility policies and procedures affecting patient care and conduct.

Every patient is entitled to make a complaint to the Administrator, Carol S. Slagle, in writing at Specialty Surgery Center, 225 Greenfield Parkway, Suite 105, Liverpool, New York 13088, or by phone at 315-451-6911. The New York State Department of Health may also be contacted to report a grievance in writing at 217 South Salina Street, Syracuse, New York 13202, or by phone at 315-477-8561.

PATIENT RESPONSIBILITIES

Every patient is responsible for following facility policies and procedures affecting patient care and conduct.

Every patient is responsible for providing a complete and accurate medical history.

Every patient is responsible for providing documentation with regard to advance directives and/or healthcare surrogates. If unfamiliar with the above, please ask a receptionist and they will be happy to assist you.

Every patient is responsible for making it known whether he/she clearly comprehends a contemplated course of action and the things he/she is expected to do.

Every patient is responsible for being considerate of the rights of other patients and facility personnel and property.

Every patient is responsible for providing the facility with accurate and timely information concerning his/her sources of payment and ability to meet financial obligations.